Ethiopian Brings Convenience to Cargo Customers through Digitized Service

Ethiopian Airlines, the Largest Aviation Group in Africa and SKYTRAX Certified Four Star Global Airline, introduced a mobile app and chatbot-assisted shipment tracking service to elevate cargo customers’ experience.

The mobile app, which is now available for Android, will bring convenience to Ethiopian Cargo & Logistics Services customers through a range of self-service features including checking flight schedule, cargo tracking and charter requests at the swipe of a finger, while the Ethiopian Chatbot enables customers to access up-to-date information and track their shipment on Messenger and Telegram.

“As a customer-centric airline, we always seek ways to better serve our customers and bring more digital options to their fingertips,” says Miretab Teklaye, Director Group Integrated Marketing Communications at Ethiopian. “The newly unveiled cargo mobile app and chatbot-assisted cargo tracking service will bring convenience for our customers allowing them to access real-time updates about their shipments and to process their charter requests. As the number of mobile app and messaging platform users grows globally, we will leverage our in-house digital capabilities to further elevate customers’ experience by taking our digital service to the platforms of their choice.”

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Ethiopian Airlines takes delivery of B737F

Ethiopian Airlines took delivery of its first Boeing 737-800 Freighter today (1 March) – the first of its kind for cargo arm Ethiopian Cargo.

The B737-800F aircraft has a capacity of more than 23 metric tonnes and will be used to increase capacity and frequency of its freighter network.

Group chief executive officer, Tewolde GebreMariam said: “The arrival of this new freighter is a significant addition and propels both our capacity and frequency.


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